Refund policy
Exchange, Refund & Cancellation Policy
Exchanges
We want you to love the fit of your tee. If the size isn't quite right, you can request an exchange within 5 days of receiving your order.
Exchange Conditions
· Exchanges are allowed on a per-order basis only.
· A reverse shipping fee of ₹100 per order applies (regardless of how many items are being exchanged).
· Returned products must be unused, unwashed, and complete with all original tags and packaging.
· We cannot accept items that show signs of wear, washing, stains, perfume, damage, or missing tags.
Reverse Pick-up
· Reverse pick-up depends on courier service availability at your location.
· Our courier partner will make up to 3 pick-up attempts.
· If reverse pick-up isn't available or all attempts fail, you'll need to self-ship the product(s) back to our warehouse.
Exchange Processing Timeline
· Returned items typically take 5–7 business days to reach our warehouse.
· After quality inspection, your exchange item will be dispatched within 5–7 business days.
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Damaged or Wrong Product Policy
Mistakes happen—and we're here to make them right. If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Mandatory Requirement
For all claims involving damage, defects, missing items, or wrong products, an unboxing video is compulsory.
The video must:
· Begin before the package is opened
· Clearly show the shipping label
· Clearly show the issue with the product
Claims submitted without a clear unboxing video may not be eligible for a replacement or refund.
Resolution
If your claim is verified, we will:
· Issue a free replacement/exchange, or
· Process a refund in exceptional cases where a replacement isn't possible
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Refunds
We operate on a strict exchange-only policy. Refunds are not available for:
· Size issues
· Change of mind
· Color preference
· Customer ordering mistakes
· Courier delays
· Sale/discount period purchases
Refunds will only be considered when:
· A wrong product was delivered
· A damaged/defective product was received
· A replacement is unavailable after approval
Approved refunds will be processed within 5–7 business days to your original payment method or provided bank account.
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Sale Period Purchases
Products bought during sale or discount periods are not eligible for exchange or refund.
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Cancellation Policy
Changed your mind? We get it. Just email us at info.nomadstore@gmail.com within 5 hours of placing your order.
This grace period gives us time to stop production before it begins. Since every item is made-to-order, once production has started or the order has been shipped, cancellations will no longer be possible.
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Important Terms & Conditions
· Please double-check the size chart before placing your order—we can't exchange for sizing mistakes.
· Slight color variations may occur due to different screen or display settings.
· If your order status shows "Delivered" but you haven't received it, you must report this to us within 24 hours.
· You are responsible for taking reasonable care of returned products while they're in your possession.
· We reserve the right to reject exchanges if returned items don't pass our quality checks.
· Shipping charges paid at checkout are non-refundable.
· By placing an order, you agree to all terms outlined in this policy.